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Terms & Conditions

Terms & Conditions


Terms and Conditions

Welcome to Portal. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms. If you do not agree, please do not use our services.



1. Definitions

  • "Portal" refers to the company and its services.
  • "User" refers to any person accessing or using our website.
  • "Services" refers to the rental accommodations, booking system, and any other features provided by Portal.
  • "Guest" refers to individuals who book and stay at our accommodations.


2. Use of Services

2.1 Eligibility

  • You must be at least 18 years old to use our services.
  • By using our website, you represent that you have the legal authority to enter into this agreement.

2.2 Account Registration

  • You may be required to create an account to make a reservation.
  • You are responsible for maintaining the confidentiality of your account credentials.

2.3 Prohibited Activities

  • You agree not to engage in any unlawful or fraudulent activities.
  • You shall not interfere with the website’s operation or attempt to gain unauthorized access.
  • You shall not use our properties for illegal or disruptive activities.


3. Reservations and Payments

3.1 Booking Process

  • All bookings are subject to availability.
  • A reservation is only confirmed upon receipt of full payment or a deposit.

3.2 Pricing and Payments

  • Prices are displayed in SAR.
  • We accept payments through approved payment methods listed on our website.
  • Additional charges may apply for services beyond the initial booking.

3.3 Cancellations and Refunds

  • Cancellations must be made in accordance with our cancellation policy.
  • Refund eligibility depends on the cancellation timeframe and booking terms.


4. Guest Responsibilities

4.1 Compliance with Policies

  • Guests must follow all accommodation rules and local laws.

4.2 Property Use and Damage

  • Guests are responsible for maintaining the property in good condition.
  • Any damages caused by a guest may result in additional charges.

4.3 Check-in and Check-out

  • Check-in and check-out times are specified at the time of booking.
  • Late check-out may result in additional charges.


5. Privacy and Data Protection

  • We collect and process personal information in accordance with our [Privacy Policy].
  • We may share booking details with regulatory authorities, including the National Tourism Information Network (Shomoos), as required by law.


6. Liability and Disclaimers

6.1 Limitation of Liability

  • Portal is not liable for any indirect or incidental damages arising from the use of our services.
  • We are not responsible for personal belongings lost or stolen during a stay.

6.2 Force Majeure

  • We are not responsible for any failure to fulfill our obligations due to events beyond our control, such as natural disasters or government regulations.

6.3 Third-Party Links

  • Our website may contain links to third-party websites. We do not endorse or assume responsibility for their content.


7. Modifications to Terms

  • Portal reserves the right to modify these terms at any time.
  • Continued use of our services after changes means acceptance of the new terms.


8. Governing Law and Dispute Resolution

  • These terms are governed by the laws of Saudi Arabia.
  • Disputes will be resolved through negotiations or legal proceedings in Riyadh, Saudi Arabia.