Privacy Policy

Privacy Policy

Portal (referred to as “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this policy carefully. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you interact with our website:

1.1 Personal Information:

Name
Email address
Phone number
Payment information
Guest preferences
ID information

1.2 Non-Personal Information:

Browser type and version
Device information (e.g., operating system, device type)
IP address
Usage data (e.g., pages viewed, time spent on the site, referring URLs)

1.3 Cookies and Tracking Technologies:

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 To Provide and Manage Our Services:

Process reservations and payments – Amex- Mada – Tamara- Tabby- Apple pay
Respond to inquiries and provide customer support
Personalize your experience

2.2 To Improve Our Website and Services:

Analyze usage trends and preferences
Enhance website functionality
Develop new features and services

2.3 To Communicate With You:

Send booking confirmations and updates
Provide promotional materials (with your consent)
Notify you about changes to our policies

2.4 To Comply With Legal Obligations:

Fulfill legal and regulatory requirements
Prevent fraud and enhance security

2.5 Integration with National Systems:

As part of our operations in Saudi Arabia, we comply with regulations related to the National Tourism Information Network, Shomoos. We may transmit relevant booking and stay details to Shomoos as required by the authorities.

3. How We Share Your Information

We may share your information with:

3.1 Service Providers:

Third-party vendors that assist in providing our services (e.g., payment processors, hosting providers).

3.2 Business Partners:

Partners involved in facilitating your stay, such as property managers or concierge services.

3.3 Legal Authorities:

When required by law or to protect our legal rights, including compliance with the National Tourism Information Network (Shomoos).

3.4 Affiliates and Subsidiaries:

Entities that are part of our corporate family.

4. Your Rights and Choices

4.1 Access and Correction:

You have the right to access and correct your personal information.

4.2 Data Deletion:

You can request the deletion of your personal information, subject to legal and operational requirements.

4.3 Marketing Preferences:

You can opt out of receiving promotional communications by following the instructions in the communication or contacting us directly.

4.4 Cookies:

You can adjust your cookie preferences through your browser settings.

5. Data Security

We implement technical and organizational measures to safeguard your personal information against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any information.

7. International Data Transfers

If you are accessing our website from outside Saudi Arabia, your information may be transferred to, stored, and processed in Saudi Arabia, where our servers and facilities are located.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Portal