Chalets in Al Narjis

Search for your destination and dates, select a listing, review the pricing breakdown, and complete checkout with your preferred payment method. You will receive a confirmation email once the booking is confirmed.

We support major payment options including credit/debit cards via Moyasar, Tabby instalments, and Tamara buy-now-pay-later where available. Available methods are shown at checkout.

Open your confirmed reservation, select Cancel Booking, and confirm the cancellation. The applicable refund depends on the listing cancellation policy and how close you are to check-in.

Approved refunds are initiated immediately on our side. Depending on your bank or payment provider, funds typically appear within 5–14 business days.

After booking confirmation, use the in-app messaging thread linked to your reservation to contact your host securely without sharing personal contact details prematurely.

Standard check-in and check-out times are shown on the listing page and in your confirmation. Some properties offer early check-in or late checkout by request.

Some listings require a refundable security deposit to cover potential damages. Deposit requirements are disclosed on the listing and at checkout before you pay.

Most residential listings prohibit parties and events unless explicitly stated. Review the house rules on the listing page before booking.

Use the Help Center in the app, live chat during business hours, or email support with your booking reference for faster assistance.

Go to Account Settings, select Phone Number, verify the new number with a one-time code, and save. Future bookings will use the updated contact details.

Yes. You need a verified guest account with a valid phone number to create and manage bookings, receive updates, and access your reservation details.

Yes. Payments are processed through licensed payment gateways with encryption. We do not store full card details on our servers.

Listings may use flexible, moderate, or strict cancellation policies. The policy in effect for your booking is displayed before you pay and on your confirmation page.

Your refund amount depends on the cancellation policy, timing of cancellation, and any non-refundable fees disclosed at checkout. The exact amount is shown before you confirm.

Hosts complete identity and listing verification steps before publishing. Verification badges and listing reviews help you assess host reliability.

Check-in instructions, access codes, and property directions are shared in your booking details and messaging thread before arrival.

Deposits are released after checkout once the host confirms the property condition, typically within 7–14 days unless a damage claim is opened.

Pet policies vary by listing. Use the pet filter when searching or read the house rules section to confirm whether pets are allowed and if fees apply.

For immediate danger call local emergency services first. Then contact guest support through the urgent help option in your active reservation.

Sign in using OTP sent to your registered phone number. If you no longer have access to that number, contact support with identity verification documents.